Refund policy

Return and Refund Policy

We offer a 60-day money-back guarantee. You have 60 days from receiving your order to request a return or refund.

To be eligible, your item should be in a condition that reflects normal trial use. We understand you need to try the harness on your dog to know whether it works, and that won't affect your refund.

How to start a return: Email helptrekpaw@gmail.com with your order number and a short note about the issue. We reply within 24 hours with instructions. Please contact us before sending anything back, as items returned without prior arrangement cannot be processed.

Damages, faults and wrong items: Please inspect your order on arrival. If anything is defective, damaged, or not what you ordered, email helptrekpaw@gmail.com with a photo and we will put it right straight away, by replacement or full refund.

Wrong size: If the harness does not fit your dog, get in touch and we will exchange it for the correct size or refund you.

Refunds: Once approved, your refund is returned to the original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, email helptrekpaw@gmail.com.

Cancellations: Orders can be cancelled for a full refund any time before dispatch. Contact us within 12 hours of ordering.

UK statutory rights: Nothing in this policy affects your rights under the Consumer Contracts Regulations, which give you 14 days from delivery to cancel for any reason. Our 60-day guarantee is offered in addition to those rights.

Questions about returns? Email helptrekpaw@gmail.com.